Network Operations Shift Lead

Network Operations Center Shift Lead

We are currently seeking a NOC Shift Lead to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population. As our NOC Lead, you will oversee administration, monitoring, sustainment, incident, and problem management activities.

This position is based in Arlington, VA and is 100% on-site. The incumbent will be leading Day Shift, 6am-2pm Monday-Friday.

Primary Responsibilities

• Oversee contractor support staff for the CESO NOC on either the first, second, or third shift (a rotational schedule among our leaders is preferred to get exposure to all 3 shifts)
• Coordinate and assign workload based on priorities and skillset of staff
• Work closely with the other functional managers and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
• Provide situational awareness to government customer on a variety of technology based issues impacted the networking systems and ensures GSMO leadership is aware of highly visible network outages.
• Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.
• Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.
• Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.
• Assist in providing direct technical support to government customer.

Basic Qualifications

• BS in computer science or IT and 8+ years of experience. Add'l experience may be considered in lieu of degree.
• IAT Level II Baseline Certification (e.g. CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
• Candidate must possess an Active TS/SCI clearance and ability to obtain and maintain CI Poly
• Experience leading teams in a high op-temp, top secret environment
• Prior experience overseeing diverse staff
• Ability to work in a 24/7 operation.
• Candidate may be asked to obtain CI Poly in future

Preferred Qualifications

• Prior experienced with DISA and DISA’s support to mission partners
• TS/SCI w/CI Poly Preferred